Turns ecommerce return exception management into a visible operating queue so every nonstandard return is resolved to an approved refund, replacement, denial, or investigation with inventory and customer records reconciled.
The problem
Returns that fall outside the happy path—missing scans, partial kits, damaged items, late arrivals, or disputed refunds—move between support, warehouse, and finance without one decision record.
The focused product
A focused ecommerce return exception management workflow that makes ownership, evidence, exceptions, and the next action visible.
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